Shipping policy

Shipping & Fulfillment

Thank you for choosing Greenscale.

We strive to process and ship orders as quickly as possible. Most orders are processed within 1–3 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, package weight, and selected shipping method.

From time to time, Greenscale may offer free shipping promotions on qualifying orders. Any applicable free shipping offers will be displayed at checkout.

Delivery Estimates

Delivery times vary based on destination and shipping method selected. Typical delivery times are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (where available)

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Order Accuracy

Please ensure your shipping address is correct before placing your order. Greenscale is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us as soon as possible at chase@greenscaleusa.com. We will do our best to make corrections before your order ships.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and any relevant photos of damaged items or packaging so we can assist you.

Domestic Shipping

At this time, Greenscale ships within the United States only.

Contact Us

If you have any questions regarding shipping, please contact us at:

info@greenscaleusa.com